Frequently Asked Questions
Custom and Personalised orders
Yes! For engraving write it in the buyer's notes we do it for free. For custom just message me.
We use US ring sizes so you will have to use an online converter if you don't know yours, I suggest www.ringsizes.co
We use only solid 925 Sterling Silver, avoid hairsprays and nail polish remover and use a simple polish cloth to shine it up back to new!
Gift wrapping and packaging
All orders come safely packaged and in a reusable handmade jewelry box. If you would like to include a gift note please write so in the buyer's notes upon check out. Message me for further inquiries on gift wrapping.
Yes, we do wholesale, please message me for our line sheet.
Please be aware that registered airmail can take anywhere from 3-6 weeks, it has tracking but it is partial tracking, you may not receive updates. Please do not worry until the six week period as registered airmail is very safe.
You must have one of the following valid reasons for return such as a damaged or broken piece of jewelry.
★ Item is broken when received
★ Damaged or lost items (very rare)
Each is handmade from scratch with love and care.
We hand make each piece of jewelry with care from scratch in our home studio meaning it takes us 3-10 working days to create it and have it mailed to you. As soon as it is mailed we mark it as shipped. Shortly after we receive the tracking numbers back from the post we add your tracking information to your order and you will receive an automatic email explaining how to track it. If you have any questions please feel free to reach out! xo